Cancellations Policy

 

You have the right to cancel your order up to five minutes after your order is placed on the FoodRunner platform. After this point, the restaurant would have started to prepare the food and therefore no refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your call with our call-centre, or send a message to our live-chat service. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider.