Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant upon delivery to fulfil the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by FoodRunner as agent of the restaurant. Delivery charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer.
You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant own reimbursement policy).
Credit or Debit cards used in placing orders through the online payment gateway on FoodRunner website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.