Ratification of the Agreement

  • These Terms of Use govern your use of the FoodRunner website and, unless otherwise stated, to your use of any other website or mobile application owned or operated by FoodRunner Pakistan or operated on behalf of FoodRunner (collectively the “Websites”). Please read these Terms of Use carefully before using the Websites.
  • To be a member of the website of FoodRunner, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for FoodRunner. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of FoodRunner.
  • You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and FoodRunner, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. FoodRunner reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications

The terms and conditions apply to FoodRunner website and its associated applications on iOS, Android, and mobile site platforms.

Description of the Services

By using the Websites, you agree to these Terms of Use and the FoodRunner General Online Privacy Policy (for visitors who are eighteen years of age or over) or the FoodRunner Children’s Online Privacy Policy (for visitors who are under eighteen (18) years of age) which are incorporated herein by reference. Each time you use the Websites, you reaffirm your acceptance of the then-current Terms of Use. If you do not wish to be bound by these Terms of Use, your only remedy is to discontinue using the Websites. FoodRunner may change these Terms of Use at any time and in its sole discretion. The modified Terms of Use will be effective immediately upon posting and you agree to the new posted Terms of Use by continuing your use of the Websites. You are responsible for staying informed of any changes. If you do not agree with the modified Terms of Use, your only remedy is to discontinue using the Websites. FoodRunner allows its members who ratify the agreement to order from restaurants online. FoodRunner provides a way for you to communicate your orders to delivery restaurants displayed on this website. The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button. We have created the website to serve as a food court online market. FoodRunner is a commercial service for food delivery online. FoodRunner does not sell or interfere in any way in the production of any food produced at the restaurants. But what this online market offers to the users is only providing the ability to search for and find local restaurants that deliver or make food available to their addresses and enables ordering this food through this website. The restaurants are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, sale, marketing and safety. However, it is important for users to understand that FoodRunner does not in any way independently verify the credentials, representations or products of restaurants, the ingredients or the quality of any products, or that a restaurant is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by restaurants on the website or as requested by buyers directly from the restaurants as to the quality and reliability of the restaurants, as well as to their compliance with applicable laws. FoodRunner does not in any way guaranty the quality of any food or that any food complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users. In addition, a restaurant may represent that food preparation is in accordance with special standards such as 'organic,' 'macrobiotic' or allergen-specific standards such as 'nut-free', 'gluten-free', or 'lactose-free'. However, FoodRunner does not independently investigate or verify such representations. FoodRunner shall not be liable or responsible for any food or services offered by restaurants that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and FoodRunner shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

How to make an order and how it is processed

Once you have selected your order from the menu of your chosen Delivery Restaurant you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, FoodRunner will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the restaurant. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Accounts

You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information. You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by mail at: support@FoodRunner.pk or send a message to our live-chat service. You agree to indemnify and hold harmless FoodRunner for losses incurred by FoodRunner or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

Cancellation

You have the right to cancel your order up to five minutes after your order is placed on the FoodRunner platform. After this point, the restaurant would have started to prepare the food and therefore no refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your call with our call-centre, or send a message to our live-chat service. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider.

Prohibited

You may not access or use the website for any other purpose other than that for which FoodRunner makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by FoodRunner. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following: criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by FoodRunner; systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from FoodRunner; making any unauthorized use of the FoodRunner services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email; engaging in unauthorized framing of or linking to the website; transmitting chain letters or junk email to other users; using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools; interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website; attempting to impersonate another user or person; using the username of another user; selling or otherwise transferring your profile; using any information obtained from the website in order to harass, abuse, or harm another person; using the FoodRunner service as part of any effort to compete with FoodRunner or to provide services as a service office; deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website; Harassing, annoying, intimidating or threatening FoodRunner company through any medium of communication or to any of its employees or agents engaged in providing any part of FoodRunner Company services to you. displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose; deleting the copyright or other proprietary rights notice from any Contribution or FoodRunner Content; and Using the website in a manner inconsistent with any and all applicable laws and regulations. Any other suspected malicious activities on FoodRunner website or applications.

Warranties

The Websites and the Content are provided on an “as is” basis. To the fullest extent permitted by law, FoodRunner, its parent, subsidiaries, and affiliates (the FoodRunner entities), and each of their agents, representatives and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights, and fitness for particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The FoodRunner Entities, their agents, representatives and service providers cannot and do not guarantee or warrant that: (a) the Websites will be reliable, accurate, complete, or updated on a timely basis; (b) the Websites will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data; (c) any files available for downloading from the Websites will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties; (d) any Content you post on the Websites will remain on the Websites; or (e) the functions or services performed on the Websites will be uninterrupted or error-free or that defects in the Websites will be corrected.

Price and Payment

Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant upon delivery to fulfil the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by FoodRunner as agent of the restaurant. Delivery charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary. Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards: The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the 'Special Request' or the 'General Request' placed by the customer. You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account. The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order. The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with. Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers. The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant own reimbursement policy). Credit or Debit cards used in placing orders through the online payment gateway on FoodRunner website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction. The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

Limitation of Liability

The FoodRunner entities, their agents, representatives, and service providers, entire liability and your exclusive remedy with respect to your use of the websites is to discontinue your use of the websites. The FoodRunner entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the websites or for any other claim related in any way to your use of the websites. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the FoodRunner entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the FoodRunner entities, their agents, representatives and service providers' liability shall be limited to the extent permitted by law.

Indemnity

FoodRunner has the right to terminate your account and access to the Websites for any reason, including, without limitation, if FoodRunner, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms of Use. FoodRunner may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

Termination

You agree to indemnify and hold FoodRunner, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.

Vouchers

Unless otherwise stated, - Vouchers are only applicable to food orders, excluding delivery fees - Valid only for online payment - FoodRunner reserves the right to cancel orders and accounts if fraud activities are detected - FoodRunner reserves the right to stop this voucher to be used on certain restaurants without prior notice - Individual restaurants terms & conditions apply

Disclaimer

THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY TALABAT.COM, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALABAT.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE